When a customer dines in a restaurant, he neither likes being ignored by others, nor being watched closely by others, nor does he like the waiter’s small problems that affect his dining mood. Here are the top ten behaviors of waiters most hated by customers, compare them to your own restaurant!

1. Small talk:

Before the customers enter the store, the waiters are talking about a topic of great interest, such as: "Some celebrities have cheated again" and other gossip entertainment news, until the customers are seated, the waiters continue the previous topic, as for the customers entering the store No attention is paid to his activities, facial expressions, and psychology.

2. Small emotions:

Expressions can drive away customers. For example, the face is hideous, very serious, maybe just after getting angry, bad mood directly leads to unnatural facial features. Many customers walked to the entrance of their restaurant, looked at this expression, and immediately turned around, "Who is this with whom?".

3. Unprofessional:

There is also an expression of the waiter lazily leaning against the door, or leisurely reading the fashion magazine in his hand. This gives customers a very unprofessional feeling, and generally they will not enter the restaurant.

4. Salesman

Since the customer has ordered a meal, they must already know what new dishes are in the store. The restaurant does not need to introduce these items all the time. Customers prefer to order something they like. There were also many customers who couldn't stand the sales promotion of the waiter and had to order what they didn't want. Although I reluctantly accepted this time, the impression must not be much better. It will be difficult to look back next time.

Those little actions that are easy to be ignored

In a restaurant, a waiter would always rub his nose under his nose unconsciously after serving dishes and drinks to the guests. This young waiter's "problem" made the guests feel very uncomfortable. When many customers who had been served by this waiter came to the store, they also made it clear that they should not arrange for this waiter to provide services for them. For this reason, the supervisor and the waiter were puzzled.

It was not until one day that a more straightforward guest pointed out this to the restaurant manager on the spot, and everyone realized the problem and urged it to correct. Gradually, the waiter who had corrected the problem regained the favor of the guests!

Another waiter, an old customer suggested to him: "You always push the glasses up unconsciously. I don't care about it. However, some people may feel uncomfortable when you push the glasses with your hands."

In addition to pushing the glasses, there are also wiping the nose, strokes the temples... What specific small actions will affect the mood of the customer?　

1. "Problems" of the back

The posture with the back straight looks very beautiful, so when the waiter is standing, he must pay attention to the chest and head up. Is your back against a pillar or wall when you are at the counter? Should you bow your back to receive guests?

People who are a bit fat, if they don't tuck their abdomen, look as if they are sitting on a chair, arrogantly stretching their legs back. Also, if the shoulder is too hard, it will make people feel very stiff; if it is too relaxed, it will make people feel dull.

2. "Problems" of purpose

The different waiters' sights will make the guests feel very different. It is uncomfortable to stare or not to look at each other, and to look at each other from top to bottom. The correct one is to look at each other with a soft gaze while smiling.

3. "Problems" of the hands

The hand movement is the key. When saluting or standing, if you manually move around, it will make people feel awkward. In addition, putting your hands on your chest or putting your hands in a trouser pocket will make guests feel uncomfortable. Be careful not to make guests dissatisfied with you.

4. "Problems" of the feet

It is not good to walk with your legs, or make a "click" sound when you walk. If the walking posture is beautiful and neat, it will naturally make people feel that the atmosphere becomes brighter.

5. "Problems" of clothing

Did the buttons of the clothes fall off? Are there folds? Is it dirty? Have you washed it seriously? Waiters should develop the habit of keeping their clothes neat and tidy, checking their clothes frequently, and dressing appropriately.

6. "Problems" of addiction

There are some problems that the waiter himself did not realize. For example, many waitresses like to comb their hair from time to time, and they are accustomed to using their little fingers to wrap the headband. The waiter should ask his friend or colleague if there is anything wrong with him. Once discovered, it should be corrected in time.The top 10 behaviors of restaurant waiters that customers most dislike, must be changed!